Went to repair my diamond because it was loose. Came back the next day to pick up and the diamond was still loose. Apparently, they fixed the wrong side. One lady with a tattoo on the back of her neck even told me that it was supposed to be loose. I spoke with the repair manager and he said they wanted to keep my ring again, to fix the diamond. Went back to find out that it was still loose. They wanted to keep my ring longer to repair the underside of my ring to secure the diamond again. I'm not really sure how the repair department can miss such a loose, sliding diamond, but they did....3 times! So double and triple check anything that you send to get repaired!
The staff here is incredible! I am telling you that you cannot go wrong with Norman Gage (Diamond Department Manager) and Debbie Comer (Jewlery Specialist)! They kept me under my budget and gave me the best option for what I wanted. After making the purchase the staff, including the manager (Brandon), asked me about how I was going to propose and spent time looking at pictures of me and my girlfriend as well as the area I was going to propose in. This staff and store is TOP QUALITY!
Just plain awful service, right off the bat! My girlfriend and I came to look at a few items and were greeted when we walked in. A man said, "Hi folks, I'll have someone with you right away." But nobody came to help us. There were two employees sitting behind desks, and another standing there talking to one of them. They definitely didn't seem overly busy, and there were only about 6-8 customers in the store. Nobody came to talk to us or help us in any way, so we stood around for about 15 minutes and looked ourselves. A woman walked in at about this time (15 minutes after us) and the very same man who said he'd have someone over to us, walked right up to her and started helping her instead! That's when we decided to just leave and go somewhere else. If I feel like I'm not worth your time, then you're certainly not worth my business. This was my first impression of Jared stores and will definitely be my last visit!
Amazing customer service! Resized my engagement ring in 10 minutes while we waited
Looking for some jewelry for mom. Selection was good but didn't buy
Jared The Galleria Of Jewelry is a US Jewelry Store based in Cary, North Carolina. Jared The Galleria Of Jewelry is located at 1109 Walnut St, Cary, NC 27511, USA.
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