My coworker highly recommended Nancy at Fantastic Sams. I had an excellent experience and left with exactly what I asked for! Thank you Nancy!
I went in for a cut and color. A young stylist checked me in and told me someone would be with me shortly. The manager was working on another client. After a few minutes she asked what the girl who checked me in had said. When I told her she rolled her eyes. She went to the back and said something to the young girl. Meanwhile someone else came in who wanted a cut. Another stylist finished a client and took the other customer ahead of me. I didn't think a lot about it as it had not been a long wait. Next thing I saw was the young stylist leave. This is not long after the shop opened for the day and it struck me as odd. Then the manager came and took me to her chair. She said I'm so sorry she should have took you when she checked you in. I said no big deal but she thought it was. She proceeded to put color on my hair and had me go to the back while it processed. She said this will take about 20 minutes. Then she took 2 more clients while I waited. Then she went to the back for a long while and came out and she had styled her own hair and put in make up. She had been quick to point out earlier that she had had a busy morning and hadn't had time for her own hair. At this point I had been processing for over an hour. I commented that I hoped this didn't mean my hair would be overprocessed and she laughed and said no worries it deactivated after 45 minutes. No apology at all. Now I get this is a walk in establishment and I may have to wait my turn and others are worked in with me but to go off on an employee for not taking me and then do this shows me that she sets no example of what she expects from her employees. Very unimpressed and offended by this manager!
Hope did a great job of cutting my hair and seemed quite friendly and didn't mind that I didn't want to chit chat during the haircut due to my social anxiety. Some stylists take this personally and think I am some kind of freak or something because I don't enjoy talking much but she didn't seem to mind. I will definitely come back here for future haircuts. Been coming here since 2012 or for the past 5 1/2 years. Stylists are very understanding and do a great job. Took one star off since price is a dollar cheaper at the other Fantastic Sams in Morrisville but this one provides better service so it is worth the premium price. :)
Always had a good experience at this salon for the past 2 years until last weekend. Will never be back again due to inept staff who do not put the customer first. Take note: When You wait for 40 minutes for two of my kid’s haircuts and they choose to only do one and not the other because “they don’t have time” is totally inexcusable.
Hope is fantastic, and very friendly. She knows hair, and exactly what I need. I highly recommend her. All in all, everyone there is fabulous, especially Hope, as I said. The store is extremely clean, hours are wonderful here, and the location is excellent. All members of the family love it here.
Fantastic Sams Cut Color is a US Hair Care Studio based in Cary, North Carolina. Fantastic Sams Cut Color is located at 1971 High House Rd, Cary, NC 27513, USA.
Please contact with Fantastic Sams Cut Color using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Fantastic Sams Cut Color opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hair Care Studio in Cary