Terrible place! Late delivery! Burnt pizza! Did not add my toppings, I asked for bacon and my pizza looks plain! They forgot our wings! Disgusting! Horrible customer service! The only nice person was the delivery driver! They hung up the phone twice! DONT ORDER here! They lost my fiancé and I as customers!
Me and my husband ordered Pizza Hut on 2 different occasions and got the same problem. We ordered the big dinner box with 2 pizzas wings and cheese sticks. On both pizzas we wanted no marinara sauce but we wanted BBQ instead. One was supposed to have extra BBQ and the other with regular BBQ. Well the one that was supposed to be extra had ABSOLUTELY NO SAUCE WHATS SO EVER on the pizza. But ironically the one with regular sauce had the regular amount of BBQ sauce on the pizza. The first time me and my husband let it slide and just brushed it off. Well the second time it happened I was furious. I then called Pizza Hut and spoke to a young girl and she said she would give us a $10 credit for our next visit because there was a 2 hour wait for delivery when it was 9:20 pm and they closed at 11pm but we accepted the credit. She told us next time call it in it will be easier and that the credit is under my telephone number. Today we called ordered a pizza and some wings and I asked the young lady if there was a credit under my phone number because of the incident last time and she put me on hold, 2 minutes later she comes back and tells me she didn't see any credit and that the manager would do a $5 credit. I then told her just scratch the order we don't even want it and hung up. I WILL NEVER ORDER PIZZA FROM THIS PLACE EVER AGAIN. THE WORKERS DONT CARE AT ALL ABOUT THE CUSTOMER JUST WHAT TIME THEY WILL BE OFF WORK.
What a bunch of incompetent staff at this location and to think the person I talked to on the phone this evening after messing up our order was from corporate, what a joke! We frequently order from this Pizza Hut location 2-3 times per week and last time we ordered had a similar issue, this order that same issue plus messing up the rest of our order! Last week when we ordered online and the pizza was picked up it was a thin crust but we ordered pan. We called and they informed us they were out of original pan that we originally ordered so they made it thin. News flash, you call the customer to tell them this when you receive the order and ask if that's okay not just make it the way you please. Tonight we ordered 2 medium pizzas, cheese sticks and boneless bites. The first pizza half supreme half pepperoni pan pizza was not pan because apparently they were out and it was SMOTHERED in garlic sauce when on the crust page and special instructions stated NO GARLIC SAUCE! The cheese pizza was cold and dried out since they messed up making the first pizza with wrong toppings. Even after remaking it wasn't correct as it was smothered in garlic sauce! Oh yeah about those cheese bread sticks, they forgot to make them. We grabbed our order with what we had and walked out furious! If this location can't hire competent workers to perform their job duties of making a pizza correctly and reading an order then shut the location down!
I ordered carry out and before I could even reach into my purse to give a tip, the cashier had the nerve to say “tip please” as though I wouldn’t before I left. And on top of that the pizza was doughy and disgusting. Please avoid this establishment at all costs. It’s not worth it.
Terrible person taking orders! She sounds like she hates her job. Pizza hut, please save your business before everyone ditches you forever because of this B**¨h! Deserves no star! but cant post this without clicking on one!
Pizza Hut is a US Meal Delivery based in Cary, North Carolina. Pizza Hut is located at 920 NE Maynard Rd, Cary, NC 27513, USA.
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