She always welcomes members with a smile, answers questions and concerns promptly and professionally, and always has a great attitude. Katie definitely adds an element of joy to my trips to the gym.
SCAM - Avoid at all costs. My credit card expired (I thought my membership had been canceled), I received no notification until I received a bill in the mail 5 months later. When asked why this was the customer service agents response was "we aren't legally required to tell you". They tacked on late fees on top of the membership balance, which they eventually waived.
Shady business! More time should be spent trying to attract customers through a good product and honest interactions. Instead they provide an overcrowded environment (weight room is unusable at peak hours) and work to make money using the methods list above.
The classes have been GREAT. Body flow, body pump, and body combat are fantastic. The instructor Robb and Erin, are wonderful. Management however needs to be reconsidered. My first encounter was through my sister in law when she asked about changing her membership. She was asked why did she sign up for a plan that included tanning if she wasn't going to use it. I'm sorry but that is not something you say to your customers. It's not their business. The second encounter was about a 7 day pass I received on a card. It was not mentioned to me that it needed to be used consecutively nor was it stated on the card. I was told if I didn't want to pay the 99 dollar enrollment fee, there was not another option for me. Then I was told I needed to pay a day use pass. No. Both of these encounters involved Noah. Someone need to pull him aside and teach him how to talk to would be clientele.
I paid the bill in full and then received another call a week later asking me to pay more. This was after I explicitly asked and was told that both my account and my wife's account were at zero balance. This was the result of sloppy data entry and a mis-spelling of my wife's name. This balance ended up being passed to collections, ultimately this was resolved before it affected my credit. But not before they add another $50 in fees of course.
Edit: They have overhauled their equipment and it's now an awesome gym.
There is also another gentleman named Chris that works the front desk who helped me the other day with his jumper cables and was super helpful and patient. Great guy! Also very pleasant and positive!
I've been going to this gym for a couple of months now and it's a good gym. The class instructors are great and the classes usually aren't packed and people are front are friendly. I like that they offer a
I've been a member of this gym for a little over 2 months and so far the experience has been a positive one. the members are pleasant, serious about their training and the gym has pretty much all you need to train. It could use some upgrades and some added equipment, but overall, not bad for the price. Customer service has been very good. Especially Katie Christian!
lot of Les Mills classes. Also have met a lot of long time members there that like the gym. I signed up for cheapest package of $10/month and have been happy so far.
It's cheap, the staff is ok, and the equipment is falling apart. If you don't mind using worn out equipment, go for it. There really are not many options in Cary for the "do it yourself" type people.
Fitness Connection is a US Gym based in Cary, North Carolina. Fitness Connection is located at 1311 Kildaire Farm Rd, Cary, NC 27511, USA.
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