Good communication, quicker than expected
Outstanding, put it this way a woman going to get an estimate on damage done to company car, their service was outstanding and the estimate and work where completed as promised. If ever my personal vehicle needs repair I know where to go.
Is there a way to give zero stars? 52 days my car was in their garage. It took three attempts to pickup my car after being told each time it was ready. Managment obviously never took 2 minutes to reviewed the work before calling for me for pickup. 52 DAYS ! Shameful ! But no worries, I was given a guarantee on their workmanship. ;>
Staff person that did estimate was great - she was very thorough and explained everything but other staff and overall business had Poor customer service. On the day I got the estimate I scheduled to drop our vehicle off to get repaired the following week since the shop was bush and couldn't take it that same day. I called the day before to confirm service schedule and drop off but then when we dropped the car off they claimed our service had been cancelled and they couldn't schedule us again for over a month so we ended up taking our car elsewhere.
Awesome customer service! Accommodating and helpful on top of being warm and friendly. LEE & GINA show pride in their work and I couldn't have asked for anything more!
Gerber Collision Glass is a US Car Repair based in Cary, North Carolina. Gerber Collision Glass is located at 201 Maynard Crossing Ct, Cary, NC 27513, USA.
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